Refund policy

Refund & Return Policy

We want you to love every piece from DRIPIX. If something isn’t right, we’re here to help. Please review our policy carefully before making a return or exchange request.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. To be eligible for a return:

  • The item must be unworn, unwashed, and in its original condition with tags and packaging.

  • Proof of purchase (order confirmation or receipt) is required.

  • Custom-printed items may only be returned if defective, incorrect, or damaged upon arrival.

How to Start a Return or Exchange

To initiate a return or exchange, contact our support team:

📧 Email: dripixstoreofficial@gmail.com
Include your order number, clear photos (if applicable), and a short explanation of the issue.

Please do not send items back without authorization unauthorized returns will not be accepted.

Damaged or Defective Items

If your item arrived damaged, misprinted, or with quality issues, you must:

  • Contact us within 7 days of delivery.

  • Include photos of the damaged item and packaging.

Once verified, we’ll replace the item or offer a full refund at no extra cost to you.

Items Not Eligible for Return

Due to the nature of print-on-demand and hygiene standards, the following items are non-returnable:

  • Customized/personalized items.

  • Undergarments or swimwear.

  • Final sale or clearance items.

Refund Process

If your return is approved:

  • A refund will be issued to your original payment method.

  • It may take 5–10 business days for your bank to process the refund.

  • Shipping costs are non-refundable, unless the issue was our error.

If more than 15 business days have passed without your refund, contact us at dripixstoreofficial@gmail.com.

Exchanges

If you ordered the wrong size or want a different color/design:

  • Initiate a return for the original item.

  • Place a new order separately.

  • We’ll process the refund once we receive and inspect the returned item.


Return Address

Since we fulfill products through multiple locations globally, return addresses vary. We will provide the correct return address when you contact us.

EU Customers – 14-Day Cooling Off Period

If you’re ordering from within the European Union, you have the right to cancel or return your order within 14 days, no questions asked. The product must remain unused, in original condition, and returned with proof of purchase

Customer Support

Still have questions? We’re happy to help.
📧 Email: dripixstoreofficial@gmail.com

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